Tech Support
Certificate of Achievement Computer Studies & Information Technology · MiraCosta College · 2026-2027 Catalog
Completing this certificate prepares individuals for employment and careers as computer desktop support specialists in a business environment. Individuals master skills in software and applications support, operating systems, local area networks, desktop support, and customer service while also being able to answer, or escalate, calls and inquiries from end users. Related jobs include help desk technician, customer support representative, computer support specialist, and technical support representative. Certificate completion may help prepare individuals for the Microsoft Certified Desktop Support Technician (MCDST) and CompTIA A+, Network+, and Security+ professional certification exams.
Program Student Learning Outcome
Upon completion of this program, the student will be able to demonstrate technical support related skills and techniques required of a tech support worker.
Course Requirements
| Course | Title | Units |
|---|---|---|
| Required courses: | ||
| CSIT 110 | Computer Applications | 3 |
| CSIT 149 | Microsoft Windows | 3 |
| CSIT 180 | Fundamentals of Computer Hardware and Software | 4 |
| CSIT 181 | Fundamentals of Computer Networking | 3 |
| orCSIT 191 | Fundamentals of Cisco Networking | |
| CSIT 182 | Fundamentals of Computer Security | 3 |
| CSIT 195 | IT Career Exploration and Portfolio Development | 1 |
| orCSIT 286 | Professional Certification Preparation | |
| orCSIT 292 | Internship Studies | |
| orCSIT 299 | Occupational Work Experience Education | |
| BUS 136 | Human Relations in Business | 3 |
| orBUS 290 | Business Communication | |
| Select at least 3 elective units from the following courses: | 3 | |
| BUS 290 | Business Communication * | |
| CS 101 | Introduction to Computer Science Principles | |
| CS 111 | Introduction to Computer Science I: Java | |
| CSIT 137 | Google Apps for Business | |
| CSIT 146 | E-Commerce and Web Presence | |
| CSIT 150 | Artificial Intelligence: Concepts | |
| CSIT 151 | Artificial Intelligence: Applications | |
| CSIT 152 | Artificial Intelligence: Strategies and Solutions | |
| CSIT 155 | Social Media for Business | |
| Total Units | 23 | |
*BUS 290 may be taken as an elective for Tech Support if not taken as part of the requirement.