Emotional Intelligence in the Workplace

Overview

Emotional intelligence (“EQ”) is the ability to understand and manage emotions. This certificate is designed to equip students with the ability to manage or improve many workplace issues that will lead to more meaningful and successful collaborations. Students will have the opportunity to develop and practice relational and emotional skills, including, but not limited to, empathy, motivation, flexibility, self-awareness, social skills, active listening, conflict resolution, communication, and receiving feedback. They will gain an understanding of where their behavior patterns originate and how to adjust behaviors to have greater career success. Through detailed discussion and analysis, students will practice these new skills, and learn how to apply them to an established job, new job, or their own small business. This certificate program is highly recommended for students who are currently in, or preparing to enter, the workforce. This program will also aid students in preparing for college-level courses in Business.

Program Learning Outcome(s)

Upon completion of this program, students will be able to:

1. Compassionately engage with others to solve problems and work towards common goals
2. Critically identify personal strengths and areas of improvement
3. Demonstrate healthy conflict resolution processes
4. Eliminate emotional and relational barriers which stunt professional growth
5. Evaluate their priorities and vision for their future
6. Recognize how resilience will unleash personal and professional potential
7. Recognize how workplace relationships can be enhanced through EQ strategies

Emotional Intelligence in the Workplace (NCL): Program Requirements