Customer Service

Overview

This customer service program is a short-term (typically one year) non-credit program. It is a career technical education program designed to prepare students for workplace readiness in all levels of business. The program will help students at all levels if their career from interviewing, managing, decision making, and working with people on a daily basis. The program will also aid students in preparing for college-level courses in Business.

Program Learning Outcome(s)

Upon completion of this program, students will be able to:

1. Demonstrate how to prioritize responsibilities in relation to deadlines/time demands.
2. Identify personal strengths and areas of improvement in relation to business roles and expertise.
3. Recognize multiple tools in improving customer satisfactions and loyalty.

Customer Service (NCL): Program Requirements